Fear of flaming

I get lots of questions from other libraries about Our Library Facebook page, and have happily described our experience to date.

I have been surprised by the number of folks who are very concerned about the fact that Fans of a Facebook page can post comments and Wall Posts. The concern is that Fans might post negative or offensive comments, and/or that Fans will get into flaming wars with each other over something about your library.

YMMV, but that has definitely NOT been our experience. It turns out that the folks who become Fans of our library on Facebook tend to actually be fans of our library. The comments and Wall Posts have been resoundingly positive.

The sad truth is that few library patrons comment on library blogs, and few Fans comment of Facebook pages. I’m pretty sure we have the most Fans of any US academic library (982 as of today), and on a good week we get 10-15 interactions (comments, likes, wall postings).

I am well aware that flaming happens on the internet, and even happens on some Facebook Fan pages; but my experience has been that it has not happened on our Facebook page, or on any of the other Library Facebook pages I am a Fan of. If anyone knows of a flaming incident, or inappropriate Fan comments on an academic library Facebook page, I would love to hear about it.

Bottom line, I hope libraries don’t use the seemingly minuscule risk of flaming wars as a reason to avoid Facebook, or other web-based ways of interacting with patrons. After all–aren’t libraries supposed to be all about providing spaces for the free exchange of ideas?

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to FurlAdd to Newsvine

Leave a Comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Enter your email address to follow Feral Librarian by email.

Join 9,665 other followers

Follow me on Twitter

  • Hollywood called and said Jiffy would probably be the next Lassie but he would have to do an interview so he said no 5 hours ago
  • Duke called and said I was probably their new hoops coach but I would have to do an interview so I said no 5 hours ago
  • The SF Giants called and said I was probably their new left fielder next year but I would have to do an interview so I said no 5 hours ago
  • RT @medialab: “We know that diversity is essential for healthy ecosystems.” For @edge 2017, @joi reflects on the necessity of #neurodiversi16 hours ago
  • RT @shlew: Thrilled & grateful @cIRcle_UBC has accepted my chapter "Creating a Path to Feminist Leadership" in their repository. 🙏 https://… 18 hours ago

%d bloggers like this: