Maybe we should sweat the small stuff

When I see faculty blogging about failed Title Searches, I am reminded that libraries have to pay attention to the basics. There are some basic services and resources that our patrons should be able to take for granted, and we need to keep those in mind as we try to build next generation libraries and discovery environments. Scholars aren’t likely to trust our shiny new tools if the ones they are using now aren’t reliable for basic functions.

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